- Provides a range of health care and support services for eligible residents who have acute, chronic, palliative or rehabilitative health care needs- Services are designed to complement and supplement, but not replace the efforts of individuals to care for themselves with the assistance of family, friends and community- The range of services includes home based services such as assessment and case management, nursing, rehabilitation, home support and palliative care \Languages: English

Close To: Doyle Ave and Ellis St

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- Provides specialized mental health consultation and services to individuals 14 years of age and older who have both an intellectual developmental disorder and a mental health disorder- A specialized team of multidisciplinary mental health professionals provides respectful and individualized assessment, intervention, and education services for adolescents and adults with co-existing intellectual developmental disorders and complex mental health needs- Works collaboratively with clients, families, caregivers and other supportive services to optimize individual well-being and quality of life- Support is voluntary and therefore a client can refuse services at any time \Languages: English

Close To: Doyle Ave and Ellis St

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- Offers a specialized outpatient multidisciplinary treatment service for resident youth and adults diagnosed with anorexia or bulimia nervosa- Includes group therapy, group education, family support, individual therapy, nutritional counselling, psychiatric consultation and/or consultations to allied health care providers \Primary Contact: Mary Lamoureux, Program Lead and Clinical Nurse Specialist \Hours: Office: Mon-Fri: 8:00am - 4:30pm \Languages: English

Close To: Doyle Ave and Ellis St

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- Provides Central Okanagan's primary acute care health services- One of two Interior Health tertiary referral hospitals offering high-level, specialty medical care- Emergency on-call dentist- Offer E-wishes to patients by emailing [email protected] \Hours: Visiting hours: 10:00am - 8:00pm

Close To: Pandosy St and Rose Ave

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Enhances the delivery of health care to the patients of KGH and its associated facilities through funds raised by the KGH Foundation, KGH and associated facility donations, Foundation Auxiliary donations, and individual gifts and legacies

Accessibility: Fully Accessible \Primary Contact: Doug Rankmore, Chief Executive Officer; Phone: 250.862.4300 ext 7000; Email: [email protected] \Languages: English

Close To: Pandosy St and Rose Ave

Facebook: www.facebook.com/kghfoundationkelowna/Twitter: twitter.com/kghfoundationYouTube: www.youtube.com/user/KGHFoundation

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- Provides spiritual care for admitted inpatients, residents, clients and their families, and facility staff regardless of their religious affiliations- Spiritual Care Practitioners listen, elicit and respond to individual religious/spiritual/emotional needs, identify and clarify ethical issues related to end-of-life and other treatment and care, provide bereavement support for family members, significant others and professional staff, and ensure that treatment addresses the whole person, not just the presenting medical needs \Primary Contact: Becky Vink, Chaplain; Phone: (Business) 250.862.4114 * From 8:00am - 4:00pm (Cell) 250.7212.7683; Email: [email protected] \Languages: English

Close To: Pandosy St and Rose Ave

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Provides hearing assessment and rehabilitation services for children up to age 19 \Languages: English

Close To: Ellis St and Cawston Ave

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- Support program and classes for expectant parents who are isolated, without support or who are low income- Includes four group classes and one hospital tour- Offers a light snack with classes which is free of charge \Languages: English

Close To: Doyle Ave and Ellis St

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Offers the following services at this location: - Acquired Brain Injury Services- Adult Day Services- Caregiver Support- Case Management- Choice in Support for Independent Living- Community Care Clinic- Community Nursing Services- Community Nutrition Services - Diabetes Education Program- Health Services for Community Living- Home Support- Rehabilitation- Social Work Services \Hours: Mon-Fri: 8:30am - 4:30pm \Languages: English

Close To: Davie Rd and Hwy 33 W

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- Provides outpatient assessment, treatment, counselling, rehabilitation, hospital liaison and outreach services (crisis intervention), advocacy and education, individual services and support groups for adults with mental health issues and their families- Youth substance use services and Early Psychosis Intervention are also provided at this location \Hours: Mon-Fri: 8:00am - 4:30pm \Languages: English

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- Offers an education and support group for persons affected by another's substance use- Combines a short educational session followed by a group discussion and support- Covers the Science of Addiction, Triggers, Cravings and Withdrawal, The Stages of Change and Communication, Boundaries and Self-Care topics on a rotating basis \Hours: Every other Tue, 4:00pm - 6:00pm \Languages: English

Close To: Doyle Ave and Ellis St

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- Serves as an initial screening and information resource for Mental Health and Substance Use Services- Staff review concerns and determine the best fit between individuals and community resources, including Mental Health and Substance Use (please note that this is not a counselling session or an assessment) \Hours: Walk-In Access Hours: Mon-Fri: 9:00am - 12:00pm \Languages: English

Close To: Ellis St and Cawston Ave

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- Offers brief counselling services for individuals experiencing pressing mental health concerns and psychosocial crisis and are struggling to cope- Services offered include further screening, stabilization and transition to other services- Ensures that individuals are seen in a timely manner and provided with a brief, completed service \Hours: Mon-Fri: 8:00am - 4:45pm \Languages: English

Close To: Ellis St and Cawston Ave

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Provides assessment, recommendations, brief follow-up in the community and/or referral to community supports \Hours: Mon-Sun: 11:30am - 9:00pm (including statutory holidays) \Languages: English

Close To: Ellis St and Cawston Ave

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- Provides a one-time counselling session free of charge- Individual fills in application and when contacted for an appointment, they can see a counselor for 40 minutes who will then step out to consult with a team- The team approach provides extra perspectives on the individual’s concerns- This is not an ongoing counselling service, but individuals may return again when in need, or may be referred to further community resources- People in crisis will not be asked to wait for appointment \Languages: English

Close To: Ellis St and Cawston Ave

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- Provides primary health care services that include medical care, wound care and blood borne infection care, podiatry, harm reduction, addiction support, social work support, MSD support, and dental, psychiatric, and addiction referrals- Clinicians include: Physicians, Nurse Practitioners, RN's, Addiction Counselors, and Social Workers

Accessibility: Wheelchair accessible \Hours: Mon-Fri: 10:00am - 4:00pm \Languages: English

Close To: Leon Ave and Ellis St

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- Acts as the central access point for complaints that are not addressed at the service delivery level- Provides a clear, consistent, timely and transparent process for patients to register complaints about the care they receive from Interior Health- Complaints will be dealt with promptly and fairly- Our office will formally register their complaint, work with them to identify a reasonable resolution to their concern, provide them with a response to their complaint and an explanation about any decisions and actions taken as a result of the complaint

Accessibility: Fully Accessible \Hours: Mon-Fri: 8:30am - 4:30pm (closed statutory holidays and weekends) \Languages: English

Close To: Doyle Ave and Ellis St

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- Offers a two hour class for pregnant women and their support person about the advantages, basics and challenges of breastfeeding- Please bring a life-sized baby doll for practice- Please call to register \Hours: Office Hours: 8:30am - 4:30pm \Languages: English

Close To: Doyle Ave and Ellis St

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Prevously known as: ERPAS ; Mental Health Emergency Services

- Services provided for youth and adults: psychiatric and concurrent substance use assessment in the emergency department, in-patient mental health intensive care, inpatient assessment and treatment, and discharge planning back to the community- Psychiatrist referral required

Accessibility: Fully Accessible \Primary Contact: Louise Mittelsteadt, Patient Care Coordinator; Phone: 250.862.4478 \Languages: English

Close To: Pandosy St and Rose Ave

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- Provides primary health care services to residents of Kelowna and area who do not have a family physician and have multiple health issues- Health care professionals include Nurse Practitioners, a Physician and Stop HIV Health Outreach Nurses- Services are confidential and free

Accessibility: Fully Accessible \Hours: Mon-Fri: 8:30am - 12:00pm and 1:00pm - 4:30pm (closed Sat, Sun and statutory holidays) \Languages: English

Close To: Aurora Cres and Hollywood Rd N

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Helps Canadian children, families and communities by granting the favourite wishes of a child diagnosed with a life-threatening illness \Languages: English

Facebook: www.facebook.com/ChildrensWishBCInstagram: www.instagram.com/childrenswishfoundation/Twitter: twitter.com/cwfbcYouTube: www.youtube.com/user/childrenswish84

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